# Refindi - Lost & Found Automation for Hotels

> Refindi automates the lost and found process for hotels. Guests report items online, pay for shipping, and receive their belongings via courier - all without staff phone calls or manual coordination.

## Quick Facts

- **Product**: SaaS platform for hotel lost & found management
- **Target users**: Hotels, resorts, hospitality chains
- **Languages**: Polish, English, German
- **Pricing**: Standard (FREE), Light (49 PLN/11 EUR per month), Premium (199 PLN/45 EUR per month)

## Core Features

- Guest self-service form for reporting lost items
- Automated courier label generation (PDF)
- Payment processing integrated in guest form
- QR stickers for quick link sharing
- Virtual Lost & Found warehouse (Premium)
- Staff tips via BuyCoffee.to integration
- Multilingual guest communication (PL/EN/DE)
- Real-time tracking and status updates

## How It Works

1. Guest loses item at hotel
2. Staff sends a link via SMS, email, or WhatsApp
3. Guest fills out form with item description and shipping address
4. Guest pays for shipping in the form
5. System generates courier label
6. Hotel ships item, guest receives tracking

## Plans

### Standard (FREE)
- Lost item registration and process handling
- Payment and courier selection in guest form
- Print-ready shipping label
- Email support

### Light (49 PLN / 11 EUR per month)
- Everything from Standard
- Welcome package with QR stickers
- Implementation checklist
- Customer Service support
- Communication templates

### Premium (199 PLN / 45 EUR per month)
- Everything from Light
- Virtual Lost & Found warehouse
- QR stickers for individual items
- Automated guest communication
- Address validation
- Summary panel and reports
- Priority support

## Contact

- Website: https://refindi.com
- Registration: https://refindi.com/rejestracja
- Contact: https://refindi.com/kontakt

## Documentation

- Full details: /llms-full.txt
- FAQ: https://refindi.com/faq
- Pricing: https://refindi.com/cennik
- How it works: https://refindi.com/jak-to-dziala