# Refindi - Complete Documentation for AI Systems

## Overview

Refindi is a SaaS platform that automates the lost and found (Lost & Found) process for hotels and hospitality businesses. The platform eliminates manual phone calls, email chains, and coordination overhead by providing a streamlined digital workflow.

## Problem Solved

Hotels typically spend 20-40 minutes per lost item case:
- Answering phone calls from guests
- Coordinating shipping details
- Arranging courier pickup
- Processing payments
- Tracking shipments

Refindi reduces this to under 2 minutes per case.

## Target Market

- Hotels (all sizes)
- Resort properties
- Hotel chains
- Boutique hotels
- Business hotels
- Conference centers

## Geographic Focus

Primary market: Poland
Secondary markets: DACH region (Germany, Austria, Switzerland)
Languages supported: Polish, English, German

## Pricing Structure

### Standard Plan - FREE (Forever)
Best for: Hotels wanting to try the system without commitment
- Lost item registration and process handling
- Guest self-service payment form
- Courier selection by guest
- PDF shipping label generation
- Basic email support
- No implementation support

### Light Plan - 49 PLN / 11 EUR per month
Best for: Small to medium hotels (< 10 cases per month)
- All Standard features
- Welcome package with QR code stickers for reception
- Implementation checklist and onboarding
- Customer Service support
- Ready-to-use communication templates
- Staff tips via BuyCoffee.to integration

### Premium Plan - 199 PLN / 45 EUR per month
Best for: Larger hotels (> 10 cases per month)
- All Light features
- Virtual Lost & Found warehouse (inventory management)
- Individual QR stickers for each item
- Automated guest communication workflows
- Address validation to reduce failed deliveries
- Summary dashboard and monthly reports
- Multilingual automated messages
- Real-time shipment tracking
- Priority support

## Key Features Explained

### Guest Self-Service Form
Guests receive a link and complete the entire process themselves:
1. Describe the lost item
2. Enter shipping address
3. Select courier service
4. Pay for shipping
5. Receive tracking information

### QR Sticker System
- Reception QR: Staff scans to quickly send guest the form link
- Item QR (Premium): Each found item gets a unique QR for tracking

### Virtual Warehouse (Premium)
- Digital inventory of all found items
- Status tracking: found → claimed → shipped → delivered
- Photo documentation
- Automatic disposal reminders (GDPR compliance)

### BuyCoffee.to Integration
- Guests can optionally tip staff who helped
- Tips go directly to staff's personal accounts
- Hotel doesn't handle tip money

### Courier Integration
- Integrated with major Polish and European couriers
- Automatic label generation
- Guest pays directly in form
- Tracking updates for both hotel and guest

## Implementation Timeline

- Standard: Self-service, immediate start
- Light: 24-48 hours with onboarding support
- Premium: 24-48 hours with full implementation

## Technical Integration

No PMS integration required. Works standalone with:
- Web-based coordinator panel
- Mobile-responsive guest forms
- Email/SMS/WhatsApp message delivery
- PDF label generation

## Security & Compliance

- GDPR compliant
- Data stored in EU
- Automatic data retention policies
- Guest consent workflows
- Secure payment processing

## Contact Information

- Website: https://refindi.com
- Registration form: https://refindi.com/rejestracja
- Contact page: https://refindi.com/kontakt
- Book a demo: https://refindi.com/jak-to-dziala#calendly

## Frequently Asked Questions

### How long does implementation take?
24-48 hours for Light and Premium plans. Standard is immediate self-service.

### Do I need to integrate with my PMS?
No. Refindi works as a standalone system.

### How do guests pay for shipping?
Guests pay directly in the form using standard payment methods (cards, BLIK in Poland).

### Can I try it for free?
Yes, the Standard plan is free forever. Light and Premium have 3-month free trials.

### What languages are supported?
Polish, English, and German for guest-facing communication.

### How do staff tips work?
Staff create free accounts on BuyCoffee.to. Guests can optionally tip after successful item return.

## URLs

- Homepage: https://refindi.com
- Pricing: https://refindi.com/cennik
- How it works: https://refindi.com/jak-to-dziala
- FAQ: https://refindi.com/faq
- Contact: https://refindi.com/kontakt
- Blog: https://refindi.com/blog
- Registration: https://refindi.com/rejestracja
- Privacy Policy: https://refindi.com/polityka-prywatnosci
- Terms: https://refindi.com/regulamin

## Company

Refindi is a Polish technology company focused on hospitality automation.